Our Commitment
At Paradigm Infrastructure, we are committed to conducting our business with integrity, transparency, and accountability. As a provider of critical infrastructure solutions, we recognise the importance of maintaining high ethical, environmental, and social standards across all our operations. We encourage employees, contractors, partners, communities, and all stakeholders to raise concerns, report misconduct, or share grievances in a safe, respectful, and responsible manner.
What You Can Report
This mechanism is designed to receive concerns relating to any suspected or actual misconduct, including but not limited to:
- Fraud, bribery, or corruption
- Health, safety, or environmental risks
- Human rights concerns or community grievances
- Harassment, discrimination, or inappropriate behaviour
- Breaches of company policies, standards, or applicable laws
- Misuse of company assets or confidential information
If you are unsure whether your concern falls within these categories, we encourage you to report it. All submissions will be reviewed appropriately.
Who Can Use This Mechanism
This platform is available to:
- Employees and former employees
- Contractors, subcontractors, and suppliers
- Business partners and consultants
- Local communities and affected stakeholders
- Members of the public
Confidentiality & Protection
We understand that raising concerns can be sensitive. Paradigm Infrastructure is committed to:
- Treating all reports confidentially and securely
- Allowing anonymous reporting where permitted by law
- Protecting whistleblowers from retaliation or adverse consequences
- Ensuring all concerns are handled fairly, independently, and objectively
Retaliation against any individual who raises a concern in good faith will not be tolerated.
How to Report a Concern
-
Online Reporting via NAVEX EthicsPoint
(Recommended)
Submit your concern through our secure online reporting platform:
paradigm-infra.ethicspoint.com
This channel allows you to:
- Submit reports confidentially or anonymously
- Provide detailed information and supporting evidence
- Receive acknowledgement of your submission
-
Phone
(toll-free NAVEX EthicsPoint line)
What Happens Next
Once a report is submitted:
- Acknowledgement – Your report is received and recorded in NAVEX EthicsPoint
- Assessment – The concern is reviewed and prioritised
- Investigation – A fair investigation is conducted
- Outcome & Action – Appropriate corrective actions are taken
- Feedback – Where possible, updates are provided to the reporting party
All concerns are handled in a timely, professional, and proportionate manner.
Our Approach
Our approach is guided by core principles:
- Ethical expertise – Ensuring informed and responsible decision-making
- Independence – Maintaining impartial review and investigation
- Confidentiality – Protecting those who raise concerns
- Accountability – Taking appropriate action where required
Emergency Situations
This mechanism must not be used for emergency situations requiring immediate response. If there is an immediate risk to life, safety, property, or the environment, please contact local emergency services or the appropriate authorities without delay.
Encouraging a Speak-Up Culture
At Paradigm Infrastructure, we believe that open communication strengthens our organisation and the communities we serve. Speaking up helps us identify risks early, improve our practices, and uphold the trust placed in us.